Incredible from start to finish!
Incredible from start to finish!
All good thanks
Helpful service sorting insurance.
Great service Professional friendly team who know their stuff !!!
you did what you said you would in the time you said you would.
Excellent from start to finish
The customer is definitely put first and the entire experience makes you feel incredibly special! You're not just buying a Mini, it's definitely a journey!
Very easy and positive service
Very helpful and friendly
Friendly staff upfront on what needs doing and they walk you to your car once your done tip top
caring and well informed
Service was carried out quickly while I waited
the staff are very customer focussed
We were welcomed and our needs dealt with very well
I thought the problem might be considered minor but I was reassured that Mini took all issues seriously and would sorti it out.
As mentioned above, booking in was simple and straight forward. After learning from last year, I waited until the car told me it needed a service. I was offered a while I wait service which was perfect. Washed and hoovered too.
There were no difficulties or problems and all the staff were very helpful.
Haidee Cooper did everything she said she would ,and thoroughly involved herself with myself and importantly my 17 year old daughter who had the car as her birthday present
Looked after very well
I always sit x wait when there, staff are attentive x keep me informed of progress x the coffee flowing
Very helpful and kept me informed
yes liked the video and car came out fine
The service was offered on the day and a courtesy lift provided
It was easy to deal with them and they kept me fully informed of progress
Confidence in their systems, efficient and pleasant to deal with.
The service was done in exceptional time and a high level of professionalism
The service and experience provided was excellent. Haidee made sure that I was kept in the loop throughout the from order to collection and I never had to chase her. Her emails to me were friendly and informative. Haidee is an asset to your team!
Couldn't fault it. Staff were friendly, polite and informative at all times.
It was good, but took a long time due to issues agreeing the payments
Polite, friendly and helpful staff
everything was done on time and they kept me updated
Helpful and knowledgeable
Very good staff, good level of car and customer requirements/needs.
Service done promptly on time. No ridiculous aggressive selling on of unnecessary work this time so thank you
The person in charge of over seeing the booking was very helpful
I totally satisfied; reason why it wasnt difficult to make a decision on what make to go for from the first visit to MINI.
Very efficient from start to finish
Very efficient service staff always helpful offering coffee and lifts to shopping centre whilst mini Being serviced
Easy to book, polite knowledgeable staff
Work completed as requested
I do not know why mini owners are asked to wait at the substandard mini reception when the main reception over the road where BMW owners wait is more comfortable and provides more in the way of refreshments etc.
Possibly communication lacking between the office and Mobility, as Insurance wasn't sorted out correctly for my husband.Did not get up date of order initially and had to chase several times before I got delivery dates.
The staffs care of their customers are paramount and their service is excellent.
Very efficient and accurate with information and ready on time
Every aspect was clearly explained and we never felt pressured, throughout the process we were kept well informed
They worked quickly and efficiently and kept me updated. The centre is comfortable and I was able to wait for the service to be completed.
Everyone I needed to speak with about my car's MOT were extremely helpful. The shuttle service to and from Leicester was excellent. Everything first class.
Everything was explained to me regarding the service on my mini