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Customer Reviews.

sales

5

As always, the staff at MINI sytner were professional, helpful and courteous.

02 October 2018

service

4

Took a little longer for the MOT than advised but facilities in showroom comfortable that I did not mind waiting

02 October 2018

service

3.5

Easy to book and took as long to do as they had estimated. Full points if I had been able to have a replacement car for the day.

02 October 2018

sales

4

Very helpful and welcoming staff

02 October 2018

service

5

Courtesy car arranged for me. Car valeted free of charge!

02 October 2018

service

5

As i mentioned before always satisfied with the service

01 October 2018

service

5

Very straightforward

27 September 2018

sales

5

Everythng was perfect

26 September 2018

sales

4

The whole experience was made as easy as possible and you feel " looked after".

26 September 2018

sales

5

Haidee was great again, sorted getting my car when needed

25 September 2018

service

5

Fast efficient service

25 September 2018

sales

5

Haidee was a delight to deal with and kept us informed at every stage. We have repeatedly highlighted a breach in GDPR as emails are being sent to incorrect addresses (mixed my husband and my emails) but this isn't Haidee's fault.

25 September 2018

service

5

Friendly efficient service. Comfortable surroundings for waiting

25 September 2018

service

5

I went to Sytner as I know they'd treat my car in the way I'd want it looking after. The technicians would know exactly what to do as they obviously specialise in the brand.Plus the car was covered under Mini TLC, a fantastic package.

25 September 2018

service

5

As previous response

24 September 2018

service

4

Staff always polite and helpful. I was kept waiting for quite a while when I arrived on service day. It was busy, and customers kept turning up and ‘jumping’ the queue.

21 September 2018

service

5

Easy, everything was taken care of for me, staff were really helpful and gave good advice.

20 September 2018

service

5

Service completed in a timely manner.

20 September 2018

service

4

Work completed in due time and satisfied with the work carried out

19 September 2018

sales

5

Communication was easy, quick and all very clear and straightforward. I liked Haidee, the salesperson who saw it all through from beginning to end.

18 September 2018

service

4

Communication a little slow and slight delay

18 September 2018

sales

5

Good advice and service

18 September 2018

service

4

The whole experience has been exemplary aside from a huge price discrepancy between what I was quoted and what I paid.

18 September 2018

service

5

seamless service from booking to completion, friendly staff

18 September 2018

service

5

Very prompt and efficient.

17 September 2018

service

5

Easy to arrange and did everything expected

13 September 2018

service

5

Great customer service - go above and beyond and being dropped off at Fosse park whilst waiting

13 September 2018

service

5

As stated above. Kept informed.

13 September 2018

service

5

No fuss just good service details & have no negative comments therefore 5?

12 September 2018

service

5

Again service completed efficiently whilst I waited for it to be done.

12 September 2018

sales

5

Haidee at Sytner Leicester was brilliant, she did everything she promised plus more

12 September 2018

sales

5

Really could not fault any part of this process. Miteche Da Costa was our salesperson and was really great

11 September 2018

service

3.5

Usually excellent. This time arrived at 8 and was in a queue of 6 people so waited 30 mins and then late for work. Thought when I booked 8 am this was an appointment time

11 September 2018

service

5

Easy drop off and good communication Highlighted things on the car that were ‘amber’ and will need looking at again in the near future but no pressure to buy

11 September 2018

service

5

Never let me down

11 September 2018

service

5

Competitive pricing, helpful and friendly staff. Comfortable waiting area.

11 September 2018

sales

5

Great experience overall, individualised to my requirements and great communication throughout the whole process. Put me at ease and ensured that the journey from start to finish was smooth - thank you

11 September 2018

service

3

I did not rate the valet of my mini. You used to offer a more thorough valeting service. Sadly this is no longer available. I wouldn't mind paying the extra cost.

11 September 2018

service

5

Treated as an individual not a number

10 September 2018

service

4.5

Completed in a timely manner and nice and simple process. Follow up calls/emails/surverys are a little much though with multiple messages.

10 September 2018

service

5

Excellent service and communication from the service team at all times.

10 September 2018

service

4

I'm satisfied that the issues was resolved, however the 35 minute wait to check my car in was less than satisfactory

10 September 2018

service

5

Under the guidance of Matt Daw, everything was handled extremely well.

05 September 2018

sales

5

I'm over the moon with the whole mini package and the staff at your leicester branch. Myself and wife are sold on mini.

05 September 2018

service

4

everything went as promised

05 September 2018

service

4

Everything was just right apart from waiting for someone to collect us fosse park which we waited over 45 minutes after we knew that the car was already ready

05 September 2018

service

5

Didn’t have to do anything!! Car collected and dropped back

04 September 2018

service

4

Friendly efficient and quick. I like the pit stop, got some work done and lovely coffee while I waited

04 September 2018

service

3

On this occasion, the service took 3 times longer than I’d been told it would. I had to walk to an appointment & was nearly late for another! It was going to take even longer as a part was unavailable but that was sorted when I complained!

04 September 2018

service

5

Knowledgeable and friendly staff.