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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
246 ratings and 184 comments received in the last 90 days.
07 August 2025
They were friendly and informative.
04 August 2025
Delivery of car- When we came to collect the car there were a few scratches on the top, care to detail missing. Joe and his manger looked at this and the car is coming back for the part to be changed and a full valet.
03 August 2025
Very helpful staff bur poor checking of documentation sent for signature.
03 August 2025
As I mentioned Chelsea and Georgia were amazing throughout the process. They were knowledgeable, super helpful, tod me everything I needed to know, lovely to talk to, patient and helped me with everything when I needed it.
03 August 2025
The staff were very helpful and kept me in the loop as to what was happening with my car
03 August 2025
Amazing team worked together to make it work
01 August 2025
Really easy to get good advice on models and extras and easy to deal with staff.
01 August 2025
Very satisfied first class service
30 July 2025
Excellent car and what I wanted . Smooth process
30 July 2025
As above
29 July 2025
Camilla, went through everything with me. I was quite anxious as the new model was very different from my last one.
22 July 2025
I was extremely satisfied with everything. The communication, updates about my car, and the explanations / detail provided about the whole process. I was able to test drive a car and Joe took the time to go through everything relating to the car.
22 July 2025
Sytner Mini Leicester were absolutely fantastic! With a shoutout for Paige, Emerald, Claire, Grace and Olivia. They were all excellent and so helpful.
22 July 2025
Found the car within group, which was exactly what I wanted, & it only had a 2 week delivery period! Grace & Claire were amazing putting the PCP package together for me, I was very pleased with the deal.
22 July 2025
Tommy was very helpful and communicated well
10 July 2025
As above
10 July 2025
Clare and Paige helped me with everything from start to finish Really lovely people
08 July 2025
Very satisfied, all paperwork explained and delt with professionly.
07 July 2025
The Mini Sales Staff with whom my wife & I dealt - (Chelsea & Georgia of Sytner, Leicester), were extremely helpful throughout the process.
04 July 2025
I found my experience great. Claire was very helpful with any questions I had or help I needed.
03 July 2025
Joe our sales agent was very professional
01 July 2025
Denice was perfect throughout
09 June 2025
Nice easy atmosphere, no pushy sales but great knowledge and personable.
08 June 2025
As above
04 June 2025
Polite and experienced personnel Environment was a positive experience Good examples of vehicles at the centre; complete Mini range, colours and options examples Good communication at all levels
04 June 2025
Chelsea and Georgia were brilliant throughout. Credit to the company! very informative and professional, everything ran smoothly.
04 June 2025
Smooth transaction
03 June 2025
As we were cash buy just one payment going systems and another mini
03 June 2025
Everything explained clearly to me
02 June 2025
Was made to feel welcome
02 June 2025
Fantastic customer service from Paige, Claire & Olivia
01 June 2025
Was made to feel at ease everything explained not once but twice if needed made sure i was happy before i left and to contact Joe if i needed any more questions answered
28 May 2025
See above
28 May 2025
Everything ran smooth, emerald the young lady was excellent and explained everything simply
25 May 2025
Cannot thank Denice Moyles enough for all of the communication and support she provided. She is an asset to the company. Nothing too much trouble, always friendly, approachable, and easy to get on with. Would happily be supported by Denice again.
21 May 2025
Both Georgia and Chelsea were thorough and professional from the date of ordering through to collection.
21 May 2025
Emerald was friendly, knowledgeable and really tried to get the best deal for us. She kept us updated on when our MINI was due to arrive on site. On collection day, Emerald was thorough with going through all the tech and setting up our phones.
13 August 2025
Really good to have continuity, mea has looked after me and my previous mini Completely satisfied
13 August 2025
They did what they promised, efficiently and courteously.
11 August 2025
Everything was done that I asked and even more with a full wash and valet
11 August 2025
Great service, polite and friendly
11 August 2025
excellent service from Rob Murkett
06 August 2025
We were kept informed of how long it was going to be. Coffee was lovely
04 August 2025
As always, well looked after and a good job
04 August 2025
As above
03 August 2025
Rob Murkett is always friendly and helpful. The service is always within the two hours and I appreciate the wash.
03 August 2025
Always excellent service at Sytner.
03 August 2025
Kept me informed
03 August 2025
Quick and efficient service
02 August 2025
See above
30 July 2025
Meah was amazing, she supported my visit with my children
28 July 2025
Quick. Easy.
28 July 2025
Lovely staff
28 July 2025
The interior clean/vaccum wasn't amazing (although it was fairly dirty before).
28 July 2025
Great service from booking the mini in to collecting it
27 July 2025
Rob was a pleasure to work with. So friendly and professional.
27 July 2025
Could not fault - everyone did their role and the journey as a client was seamless
26 July 2025
I had excellent service from Darren, but on returning home the box didn't have a QR code so I haven't been able to access my Dash cam. I rang up on Wednesday and was told someone would contact me I'm still waiting 3 days later.
26 July 2025
Excellence service query value fir money
24 July 2025
The service I received was really good. My personal advisors name was Ivan Tang, he was really informative, kept me in the loop (via WhatsApp message) with updates. He was polite, friendly and has excellent customer service skills.
24 July 2025
Always a great service!!
23 July 2025
Car done quickly
23 July 2025
Personal service provided which gave me comprehensive information and took my individual circumstances into account to obtain the best service.
23 July 2025
Just good
21 July 2025
This answer applies only to satisfaction with staff at Mini Sytner. If I was applying it to MINI UK, it would have been the bottom end of the scale (see below). There is a complete change from my last three cars and very annoying and frustrating.
21 July 2025
Quality service from my advisor
15 July 2025
You changed my brakes and gave my car a free health check. My car was ready after an hour and a half which was great as I really needed it back quickly and you didn't have a courtesy car that day.
15 July 2025
Well organised service process
15 July 2025
No issues whatsoever
15 July 2025
My car runs smoothly and I love all my Mini cars, past and present. CG
14 July 2025
I took my car into the service team for a recall. Rob Murkett turned the what was a bit of an inconvenience into a really positive experience and is a credit to Mini.
14 July 2025
Did a thorough job
13 July 2025
Every thing was sorted and I was very well looked after
13 July 2025
All service parts were carried out as expected.
13 July 2025
Efficient informative friendly
12 July 2025
Excellent as always. Rob Murkett arranges Mini to suit my time frame & ensures all ok with Mini service.
12 July 2025
See above
11 July 2025
Excellent
11 July 2025
The work that was carried out on my car was outstanding with very satisfactory results.
10 July 2025
As above
09 July 2025
Sytner Leicester is a wonderful place.
09 July 2025
Great service I have had 3 or 4 Mini and I have seen the same service person to look after my car which I appreciate.
08 July 2025
Kept up to date with the progress of repair
08 July 2025
Job completed in time allocated and plenty of ongoing information provided
08 July 2025
I particularly want to thank and praise Brice for his continued care and attention to all our needs every time we come in for a service or have any questions about my MINI - definitely a talent and asset to the team and business.
08 July 2025
First class service as per usual.
08 July 2025
Cannot fault their friendliness and efficiency
07 July 2025
Service is outstanding from all the staff from sales to service .Bob the service adviser that dealt with the service of my mini was excellent and a credit to sytner
07 July 2025
The handover of my new car was excellent. Just the right amount of information without feeling overwhelmed.
07 July 2025
Good customer service
06 July 2025
x
06 July 2025
Very helpful
05 July 2025
Just so well organised couldn't fault anything
05 July 2025
Fab
04 July 2025
As with my previous comment. Dealt with Rob a couple of times and he's great
02 July 2025
Always on time and good communications
02 July 2025
Every time I go to Sytners for a service I am treated very well. Customer service is brilliant and I love that I get to see the same person every time. I'm kept well informed of the details of the work being done and the cost. Overall a good result.
01 July 2025
I was more than happy with my service on the day but it did take 3 years for you to have the right parts
01 July 2025
I was seated in the waiting area after checking in my Mini, given coffee and biscuits and was able to watch my Mini being checked over for its MOT. Service advisor Meah came over to tell me it had passed, it was then washed and vacuumed.
30 June 2025
The car was returned with a complimentary valet and a comprehensive list of the status of all the major components.
30 June 2025
Rob who was my greeter was very pleasant and helpful
30 June 2025
Meah always explains everything in detail. It's always easy and straightforward.
30 June 2025
Kept me well informed
30 June 2025
Kept me well informed at all times
30 June 2025
Service was excellent
28 June 2025
Good quality service
27 June 2025
From day one Rob has been fantastic. I have had so many problems with the company I purchased the vehicle from amd Rob has been so helpful and supportive.
27 June 2025
Rob the service adviser was very thorough in explaining everything to me
26 June 2025
Everything was fine
26 June 2025
Although good service. It is felt that standards have fallen then previously.
26 June 2025
Extremely satisfied
25 June 2025
Rob was a sterling employee.
25 June 2025
Could not fault anyone
25 June 2025
Great communication. Thought the video update was an excellent idea. Pick up and delivery service was brilliant.
24 June 2025
No problems at all
24 June 2025
Got the job done. Did the job well.
24 June 2025
Outstanding customer service from start to finish!
23 June 2025
As above
23 June 2025
Especially pleased with service and attention to customer care given by Rob Murkett Service Advisor
23 June 2025
very efficient ,
23 June 2025
Polite efficient and professional
22 June 2025
Prompt and friendly service
22 June 2025
Great ambassador for your brand thank you Rob.
21 June 2025
Again good service
21 June 2025
Simply couldn't fault them
19 June 2025
My car had a few problems and I was given a courtesy vehicle as my car needed to stay in over the weekend and into the week. It didn't inconvenience me not having my car which was ideal.
19 June 2025
.
17 June 2025
Great communication and friendly service
17 June 2025
The team at Leicester were brilliant. Customer focussed, Professional and courteous The best after sales service I've experienced
17 June 2025
Good communication and i felt well looked after
17 June 2025
They were all extremely helpful especially Rob Murkett who was my contact there. They kept me informed and even sent me a video of the service, which was great to see. It was also great that I could leave my car the night before.
16 June 2025
The customer service rep who looked after me was fantastic. Friendly, approachable and made sure everything went smoothly
14 June 2025
Rob is always incredibly helpful.
14 June 2025
Rob was open with communication throughout the day with updates on my car
13 June 2025
Very efficient and lovely staff Would have been good to see progress on the tracker
13 June 2025
.
13 June 2025
Excellent service polite efficient
12 June 2025
Mia was thoroughly professional in dealing with my issue which she resolved
11 June 2025
Excellent
10 June 2025
Miah was extremely helpful and the meet and greet service very organised. Everyone helpful and friendly.
10 June 2025
Installation of the product and feedback from the installer was great. However! A quick tutorial of the product would have helped. I've called Services for advice, but again no call back!
09 June 2025
As above.. customer service not quite on point for some team members . More interested in offering tea as an answer to questions etc
08 June 2025
Easy process
08 June 2025
See above. Plus, Rob Murkett , service consultant was exceptionally personable.
07 June 2025
Staff kept me well informed of process, very polite, helpful and courteous. Whole process was smooth and without any problems.
06 June 2025
Rob was very helpful and understanding and also helped me get my brake fluid changed as he saw it was almost due
06 June 2025
All requests fulfilled
05 June 2025
As I aways say. I get good service and more important honest answers to any questions
04 June 2025
Paige, Claire and Olivia were fantastic. They were a pleasure to deal with. They were efficient and always kept me updated. Any queries that I had, they dealt with straight away.
04 June 2025
Very professional
03 June 2025
Rob Murkett dealt with my car from start to finish, regularly updating me throughout. Thank you.
03 June 2025
All went well
03 June 2025
Efficient and helpful
03 June 2025
Chelsea was very helpful and went through everything needed. Both Chelsea and Georgia kept me informed of anything that needed signing and even when there were system issues on handover day, they made it work.
03 June 2025
Please see above comments.
02 June 2025
Quick & class service
02 June 2025
See above
01 June 2025
They were efficient and very informative, I love the health check video. Thank you. The only problem I had and I've tried to call to inform Sytner Leicester, they broke my mini wing mirror attachment on the NS, I think this happened during the wash.
01 June 2025
Information was provided every step in the process
01 June 2025
Would not go anywhere else, service has always been brilliant
01 June 2025
Great work and efficoent
30 May 2025
Body shop team members Raj and Meah gave me an excellent Customer Experience from the moment I arrived to when I left. I was looked after and my car was ready on time to collect such a professional service
29 May 2025
Very
29 May 2025
It was a pleasure to meet Rob Murkett who was exceptional in dealing with my visit! Full credit to him!
29 May 2025
Mot carried out as planned
29 May 2025
great service.
28 May 2025
prompt friendly service.
28 May 2025
easy. timely. well informed.
28 May 2025
Very attentive staff...fresh coffee and snacks while you wait
27 May 2025
See above plus I appreciate being informed of any problems that might arise in the near future.
27 May 2025
As above
27 May 2025
Completely satisfied
26 May 2025
Easy to check in and very helpful
26 May 2025
Communication was good at all times before, after and during the service/ mot.
25 May 2025
Easy to book my car in. Service completed quickly
24 May 2025
As above
22 May 2025
Everything was completed & in less time. Rob dealt with everything from start to finish very well
20 May 2025
Sadly I have forgotten the name of the gentleman who went above and beyond my expectations to accommodate my requests. (Robin?)
20 May 2025
Very helpful and friendly
20 May 2025
Excellent service from your staff. Always kept in informed about my repairs and estimated completion date. Loan car was excellent, new model mini
19 May 2025
It's expensive to maintain the vehicle with Sytner and the person who called me about the process wasn't too compassionate
19 May 2025
Service advisor Darren West more than helpful
19 May 2025
Great service.
09 August 2025
Easy and very efficient progress from beginning to end