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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
207 ratings and 153 comments received in the last 90 days.
18 January 2026
Chelsea who looked after us listened and a her approach was just as we wanted.
18 January 2026
Kamila was really friendly and helpful. The first person we spoke with, Joe , was really friendly and not pushy which made me feel comfortable to find out more and go on to purchase.
15 January 2026
Smooth transaction from start to finish. Helpful and pleasant team. Lovely vehicle.
14 January 2026
Friendly efficient service
13 January 2026
Sophia was great but there was a delay and a change of delivery date
04 January 2026
Accommodated me having to move collection date twice
02 January 2026
Great experience throughout the process. Thank you
27 December 2025
Kamika was really good
25 December 2025
Very helpful and thoughtful. Professional and sensitive salesmanship.
23 December 2025
My sales advisor Paige was excellent from start to finish - from helping me to choose my new car, guiding me through the financial side, answering all my millions of questions, right up to handover, a top class service. Claire also was excellent.
22 December 2025
Very satisfied, all our needs were met
19 December 2025
excellent service
19 December 2025
Always exceptional service from Sytner.
15 December 2025
Very satisfied.
13 December 2025
Much easier hand over this time
10 December 2025
There were a couple of minor issues when we arrived to collect but these were swiftly dealt with to our satisfaction. Ultimately, problems do sometimes occur but we tend to focus on how well the issues are dealt with which we can't fault.
07 December 2025
Excellent
04 December 2025
Again it was all about the team that ensured it was all sorted for me, they were friendly and helpful and nothing was too much for them.
04 December 2025
everything went smoothly hassle free
03 December 2025
Again so lovely and helpful completing the documents. It was a pleasure.
01 December 2025
All the staff are very professional and attentive. Thomas Eleftheriou was a pleasure to work with his good humour and lightness of touch in all matters business.
01 December 2025
We were all excited
01 December 2025
Everything fully demonstrated and explained. Didn't feel pressurized and friendly Sytner team
30 November 2025
Really proactive and helpful
28 November 2025
good, a bit slow, but good and keeps updating me the status. very good.
27 November 2025
Excellent terms & care
26 November 2025
My experience with Claire (supported by Paige and Denise) was outstanding. The whole process was smooth and clearly explained at every stage, and on collection I received the most thorough handover and walkthrough of my new car that I've ever had.
25 November 2025
Very professional in all areas of sale and purchase Very knowledgeable of their products
22 November 2025
Kamila was amazing from beginning to end
21 November 2025
Kamilla is great . My second car with kamilla looking after Me and she is a star
19 November 2025
They made buying a new car an exciting experience
19 November 2025
Brilliant service
11 November 2025
I have had several Mini's now and Chelsea knows just what I like and does her best to meet my expectations
10 November 2025
Smooth transaction Tasha knew exactly why I needed it Kerry did a smooth hand.over
09 November 2025
Sales were very helpful, and gave us time to explain everything
07 November 2025
Georgia and Chelsea answered all my questions and were brilliant with me.
06 November 2025
Yes very friendly & helpful people.
05 November 2025
As above. The follow up communication, speed of handover, and simplicity of the process were second to none. I don't think I've ever had a more straightforward and positive experience buying a car.
04 November 2025
Great experience! Sophia Bromley was brilliant in helping me choose the correct car.
04 November 2025
I'm very happy but I'm missing my digital key card.
02 November 2025
Great communication
01 November 2025
professional, good communication, friendly? No problem to big or small.
31 October 2025
I'm extremely satisfied with service received at Mini, everyone I dealt with were so informative and helpful and they joined me in my excitement of getting a new car!!!
31 October 2025
Very good friendly person we dealt with
29 October 2025
Super transparent and efficient when explaining everything
21 January 2026
Very satisfied with my experience.
20 January 2026
Service experience as expected. Staff friendly and helpful.
20 January 2026
Great service
19 January 2026
So efficient and friendly. Rob was so helpful and knowledgeable as always.
19 January 2026
Very efficient and friendly staff (Meah)
19 January 2026
Great communication, speed and availability
18 January 2026
First class from start to finish
17 January 2026
First class service
16 January 2026
My service contact Rob was helpful and did everything he could for problems with my Mini that I don't think I should have had the age it is.
16 January 2026
Everything ran smoothly and fast
15 January 2026
The whole experience from beginning to end was slick and super professional in every way.
14 January 2026
Excellent service and communication. Was given a lift to and from where I needed to be. Tracking is really useful and Meah gave good customer service.
13 January 2026
Efficient
12 January 2026
Good communications as always. Easy process dropping off my mini. The only downside was my car wasn't washed due to the cold weather conditions.
12 January 2026
Good communication and speedy service
12 January 2026
All very simple and straight forward
12 January 2026
Excellent knowledgeable team.
11 January 2026
Great service and I was kept updated
11 January 2026
I was dealt with great professionalism & Emma Doyle dealt with a situation with care and understanding. It was a pleasure dealing with her ??.
08 January 2026
Efficient
08 January 2026
Quick and friendly service. I liked that I could have refreshments and work whilst I waited.
07 January 2026
Excellent communication and service received throughout
07 January 2026
Polite friendly service.
06 January 2026
Brilliant service and kept informed while waiting
03 January 2026
Always happy with Sytner
03 January 2026
No issues
30 December 2025
Smooth booking in couldn't get my car back at convenient time as delayed had to pick up next day
26 December 2025
Mia was very helpful
26 December 2025
Work completed in less than time stated I was kept informed on all stages of the work
23 December 2025
Timely response, video report and perfect handover time
21 December 2025
Helpful staff and very accommodating with working from the garage
20 December 2025
Excellent service
20 December 2025
Brilliant service end to end
17 December 2025
Service was great but didn't get the projector lights I wanted as they couldn't be fitted to my convertible but are advertised on Mini app that You can fit buy and fit them.
16 December 2025
The work was completed in one day between arrival and departure times that suited me. The courtesy car was interesting and a pleasure to drive. The cost was met by the extended warranty, apart from the excess of course.
16 December 2025
Great service from start to finish
15 December 2025
Great communication and service.
14 December 2025
Excellent customer service. Highly professional and expertly carried out.
13 December 2025
Staff were very friendly and accommodating from when we arrived to leavng, offering refreshments and also complimentary car wash.
13 December 2025
Very satisfied and efficient, I asked for my car not to be washed because of a bad experience at Mini Nottingham
11 December 2025
Very satisfied. Young lady called Meah looked after me every step of the way.
09 December 2025
See above comment which has meant I will have to return to Sytners to have my Mini updated. (16 mile round trip) .
09 December 2025
Great service from the customer care staff but very unhappy with labour charges for work undertaken
09 December 2025
Comfortable waiting area with drinks and snacks available
08 December 2025
On time and speedy
08 December 2025
Very it was done quickly and they washed my car
07 December 2025
This was my third visit to the Leicester Sytner service centre, once again I was helped and looked after by Meah Ambrose, who kept me up to date with the progress of my MINI, and explaining what was required, and how much the work would cost, Thanks
07 December 2025
Very well organised and great communication. Very comfortable waiting area.
06 December 2025
Very well looked after by Rob Murkett et al, additional work completed and kept updated while I waited.
05 December 2025
Really nice people to deal with and a good price
03 December 2025
Service completed faster than expected. Kept fully informed.
02 December 2025
Efficient and professional service
02 December 2025
Lisa was great, professional, friendly and so helpful.
02 December 2025
Always quick, friendly and easy to deal with
02 December 2025
Car dropped off at 9.30am prompt as arranged, wasn't ready for collection until 5pm, far too long for a brake fluid service. Had a complimentary clean which was done in a hurry and was dirty in places
30 November 2025
completed satisfied Rob Murkitt is brilliant
29 November 2025
The same answer as no 1
29 November 2025
It was very easy and I was kept well informed whilst I waited
28 November 2025
Always a polite and friendly service
26 November 2025
Quick, and easy to work from office.
26 November 2025
I was updated about the issues throughout the day. However, I asked them to look at and deal with my rear windscreen wiper only and I said on the advisory front windscreens id sort at Halfords. I was annoyed these were replaced without my consent.
25 November 2025
Booked in and was met at drive through Messaged me updates and lady dealing with me couldn't have been more helpful
24 November 2025
Did what was arranged in the timeframe agreed
23 November 2025
OK
23 November 2025
Friendly interaction from Rob the advisor and constantly kept up to date with the process
23 November 2025
All round good service. Kept informed and updated. Technicians show video of any faults or problems. Time estimate fairly prompt
22 November 2025
My service advisor Rob Murkett is super.
22 November 2025
Excellent
22 November 2025
Quick professional service
22 November 2025
Very satisfied with the service experience. Welcomed on arrival at the drive through & offered refreshments. Plenty of room to sit & wait as well.
21 November 2025
Completed on tine to schedule
20 November 2025
Service fine but really expensive - nearly £500 for oil and brake fluid change seems excessive
19 November 2025
I was informed about the process for servicing & consulted about an issue during this time
18 November 2025
Ease of parking in arrival Kind pleasant staff Nice waiting environment
18 November 2025
Constant communication maintained
16 November 2025
Simple and easy to do business
16 November 2025
Done quickly and app keep me updated
15 November 2025
Really made to feel like part of mini family
15 November 2025
Service & MOT completed
13 November 2025
All work completed on time
12 November 2025
Always an excellent service from Rob Murkett.
12 November 2025
Service itself was fine. I was particularly disappointed though that on being told my car was ready for collection, the paperwork was not ready when I arrived to collect and I had to wait.
12 November 2025
Care and service was attentive.
11 November 2025
Vehicle returned in first class condition with advice relating to future performance.
10 November 2025
Two days after the service the engine bay under shield became partially detached and jammed underneath It seriously damaged and requires replacement
10 November 2025
ThoroughMOT and report - confident in process
09 November 2025
.
09 November 2025
Have dealt with Sytner Mini Leicester for a number of years and the service is always excellent.
08 November 2025
Very good service
07 November 2025
Problem sorted
06 November 2025
Prices
06 November 2025
Staff all very friendly & helpful.
06 November 2025
Problem solved and at no cost to me
04 November 2025
This would have been a 5* review but one star deducted due to the call centre not advising me that my car would be in the workshop all day. I was informed on arrival.
04 November 2025
Professional service from start to finish. Meah kept us informed at all stages and was very helpful throughout, even sorted a simple problem out when we collected the car. Was impressed with the service video also, reassuring the car is in good shape
04 November 2025
Decent serice. Borrowed a car. All very easy
04 November 2025
Been with Sytner's for almost 7 years and have never had issues with the service I received
03 November 2025
Very efficient
02 November 2025
Service at a level above all the rest of the field.
01 November 2025
Everything was carried out as expected
31 October 2025
I am always very happy with the service I receive. If I had to raise a criticism, the only thing I would say is that this year I did not receive an MOT reminder which is something I have come to rely on from Sytner to remind me to book my car in.
31 October 2025
The video took a week to come through which is unusual. Otherwise all was well.
31 October 2025
They kept me informed throughout. And as I mentioned the staff were extremely friendly and helpful.
30 October 2025
It was so organised and straightforward no waiting . Rob kept me informed all day as to what was happening. It was just an all round great service thankyou
29 October 2025
You did what I paid you to do and were quick and efficient.
29 October 2025
It was efficient. Customer service was good and the person allocated to us, engaged well
27 October 2025
Really friendly and accommodating, service was completed really quickly to help me out
FIND Sytner Leicester.
Address
- Meridian Business Park, Meridian East, Leicester, LE19 1UY
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0116 282 7717
Leicester as well as surrounding areas including Nuneaton, Rugby, Loughborough and Hinckley
Address
- Meridian Business Park, Meridian East, Leicester, LE19 1UY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0116 282 7717
Leicester as well as surrounding areas including Nuneaton, Rugby, Loughborough and Hinckley
21 January 2026
Natasha was excellent, explained everything , guided me through the process answering my questions professionally and in a friendly manner Matt who delivered my mini went through everything explaining the Apps and how to function the car They were