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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 172 comments received in the last 90 days.
04 June 2025
Chelsea and Georgia were brilliant throughout. Credit to the company! very informative and professional, everything ran smoothly.
04 June 2025
Smooth transaction
04 June 2025
Polite and experienced personnel Environment was a positive experience Good examples of vehicles at the centre; complete Mini range, colours and options examples Good communication at all levels
03 June 2025
Everything explained clearly to me
03 June 2025
As we were cash buy just one payment going systems and another mini
02 June 2025
Was made to feel welcome
02 June 2025
Fantastic customer service from Paige, Claire & Olivia
01 June 2025
Was made to feel at ease everything explained not once but twice if needed made sure i was happy before i left and to contact Joe if i needed any more questions answered
28 May 2025
See above
28 May 2025
Everything ran smooth, emerald the young lady was excellent and explained everything simply
25 May 2025
Cannot thank Denice Moyles enough for all of the communication and support she provided. She is an asset to the company. Nothing too much trouble, always friendly, approachable, and easy to get on with. Would happily be supported by Denice again.
21 May 2025
Both Georgia and Chelsea were thorough and professional from the date of ordering through to collection.
21 May 2025
Emerald was friendly, knowledgeable and really tried to get the best deal for us. She kept us updated on when our MINI was due to arrive on site. On collection day, Emerald was thorough with going through all the tech and setting up our phones.
09 May 2025
Due to time constraints on both parties I have had to return to the showroom to complete handover. This was unavoidable.
25 April 2025
Completely satisfied it was amazing !
24 April 2025
Such a quick and easy process.
20 April 2025
Always been very professional which is why I always return.
19 April 2025
Tasha and Kerry were great throughout the whole process. Tasha went above and beyond to get paperwork and my car sorted.
18 April 2025
Excellent
14 April 2025
Kamila, Grace and Haidee were fantastic and do a brilliant job. They make you feel so special.
10 April 2025
helpful staff
04 April 2025
They just went out of their way to help you.
04 April 2025
Although we had some frustrating delays, none of these were due to Sytner MINI and Joe was helpful throughout.
03 April 2025
Unfortunately due to a new computer systems mini was having installed everything seemed chaotic.
03 April 2025
Car arrived two months before anticipated date. Was given all required information needed to ensure smooth purchase.
25 March 2025
Emerald was awesome, and very organised, we will definitely come again next time
23 March 2025
Emerald was great. Very helpful without being too pushy.
19 March 2025
I received first class service once again off Denice Mowels she made the experience of buying my new car special she was always friendly, always ready to listen and explain things I wasn't sure about and made sure I always understood and was happy ?
08 June 2025
See above. Plus, Rob Murkett , service consultant was exceptionally personable.
08 June 2025
Easy process
07 June 2025
Staff kept me well informed of process, very polite, helpful and courteous. Whole process was smooth and without any problems.
06 June 2025
All requests fulfilled
06 June 2025
Rob was very helpful and understanding and also helped me get my brake fluid changed as he saw it was almost due
05 June 2025
As I aways say. I get good service and more important honest answers to any questions
04 June 2025
Paige, Claire and Olivia were fantastic. They were a pleasure to deal with. They were efficient and always kept me updated. Any queries that I had, they dealt with straight away.
04 June 2025
Very professional
03 June 2025
Rob Murkett dealt with my car from start to finish, regularly updating me throughout. Thank you.
03 June 2025
Chelsea was very helpful and went through everything needed. Both Chelsea and Georgia kept me informed of anything that needed signing and even when there were system issues on handover day, they made it work.
03 June 2025
Efficient and helpful
03 June 2025
All went well
03 June 2025
Please see above comments.
02 June 2025
See above
02 June 2025
Quick & class service
01 June 2025
They were efficient and very informative, I love the health check video. Thank you. The only problem I had and I've tried to call to inform Sytner Leicester, they broke my mini wing mirror attachment on the NS, I think this happened during the wash.
01 June 2025
Would not go anywhere else, service has always been brilliant
01 June 2025
Information was provided every step in the process
01 June 2025
Great work and efficoent
30 May 2025
Body shop team members Raj and Meah gave me an excellent Customer Experience from the moment I arrived to when I left. I was looked after and my car was ready on time to collect such a professional service
29 May 2025
Mot carried out as planned
29 May 2025
It was a pleasure to meet Rob Murkett who was exceptional in dealing with my visit! Full credit to him!
29 May 2025
Very
29 May 2025
great service.
28 May 2025
Very attentive staff...fresh coffee and snacks while you wait
28 May 2025
easy. timely. well informed.
28 May 2025
prompt friendly service.
27 May 2025
As above
27 May 2025
Completely satisfied
27 May 2025
See above plus I appreciate being informed of any problems that might arise in the near future.
26 May 2025
Easy to check in and very helpful
26 May 2025
Communication was good at all times before, after and during the service/ mot.
25 May 2025
Easy to book my car in. Service completed quickly
24 May 2025
As above
22 May 2025
Everything was completed & in less time. Rob dealt with everything from start to finish very well
20 May 2025
Sadly I have forgotten the name of the gentleman who went above and beyond my expectations to accommodate my requests. (Robin?)
20 May 2025
Very helpful and friendly
20 May 2025
Excellent service from your staff. Always kept in informed about my repairs and estimated completion date. Loan car was excellent, new model mini
19 May 2025
Service advisor Darren West more than helpful
19 May 2025
It's expensive to maintain the vehicle with Sytner and the person who called me about the process wasn't too compassionate
19 May 2025
Great service.
18 May 2025
Efficient drop off and pickup, staff kept me updated with progress of vehicle
17 May 2025
Service was perfect, great communication
17 May 2025
The waiting area is comfortable .
14 May 2025
As item 1 really, a great experience
12 May 2025
Very happy with the service provided
12 May 2025
Staff were incredibly helpful and pleasant
11 May 2025
The team were able to deal with all issues and find me a room at the sales centre for a confidential call
11 May 2025
No issues friendly staff quick and efficient
08 May 2025
Went above and beyond
08 May 2025
Excellent customer service.
07 May 2025
As previously stated
06 May 2025
Despite being a recall, a mini service check and clean were carried out to balance the inconvenience.
04 May 2025
Generally excellent. One small disappointment - whoever vacuumed the car forgot the driver's side and the area around the gear stick. Only a small issue, but I had been looking forward to a nice clean interior. Otherwise good.
04 May 2025
All jobs completed.
04 May 2025
As already stated a perfect experience. If only all visits to garages/workshops were like this!
30 April 2025
The free valet although I appreciate is free was not up to usual standards
30 April 2025
Mark was welcoming and helpful
29 April 2025
Very professional
28 April 2025
The team were great at updating me with the time scale, process and any issues with the car (video sent from the mechanic while waiting) Great overall service. The team were friendly, helpful and courteous.
28 April 2025
Great communication from start to finish
27 April 2025
Always professional, helpful and welcoming.
27 April 2025
Good level of care and attention given
26 April 2025
Nice lady that I dealt with
26 April 2025
Kept me regularly updated about the work being done on my Mini .. professional but friendly service
25 April 2025
Good service in a clean centre.
25 April 2025
Was satisfied with the price . Looked after well whilst I waited for the car
25 April 2025
Do what they say no fuss
25 April 2025
Communication was great and easy process for booking and on the day. It was ready when they said it would be which was great
25 April 2025
Nothing to be dissatisfied with!
25 April 2025
Very satisfied with the service, professional and courteous.
25 April 2025
Car was ready early I was fully informed of progress and had complimentary clean of the car
25 April 2025
As above - helpful and resolved issues for me
24 April 2025
I was helped with a car play problem and it was cleared!! Perfect!!!
24 April 2025
Was kept informed ever step of the way - Easy to book professional approach - personal touch
22 April 2025
Everything was well organised and the staff were very friendly and helpful, nothing was too much trouble.
21 April 2025
Very satisfied couldn't fault the staff .Went out there way to make sure the part fitted properly.
21 April 2025
The staff looked after me really well and did an excellent job of my car.
21 April 2025
Completely, on time and friendly efficient staff
20 April 2025
All staff who worked with us were polite and explained et
17 April 2025
Rob Murkett was excellent, keeping me informed at every stage, speeding up the process, generous as well. He deserves praise for turning a very negative experience into a more positive one for me.
17 April 2025
Notified when the car was ready and a staff member picked us up from nearby shops to collect my car (I am unable to walk far , staff were so understanding in arranging a lift for us)
16 April 2025
As above really, vehicle inspection and video report along with couple of minor issues found and sorted gave me good understanding of vehicle condition.
16 April 2025
It was all vert efficient and friendly
16 April 2025
I was kept up to date with the progress of my MOT and health check from booking in to going home - very much appreciate the free wash and lift back to sytner as I was very busy and stuck at work
14 April 2025
Excellent customer service
14 April 2025
Superb communication from start to finish
14 April 2025
Service completed within 90 minutes. Mia was so helpful, remembering me from previous visits and being friendly and explaining fully what was happening to my car.
13 April 2025
Miah is a pleasure to deal with. She is efficient, thorough, personable, knowledgable and has an engaging personality.
13 April 2025
No issues very straightforward
12 April 2025
I gave 10 because I feel it was worth this
11 April 2025
Taken it to another garage, which told me I had a buckle in the wheel that Sytner had looked at and said I only needed to replace the tyre.
10 April 2025
The service department was great, especially Rob the person I dealt with. The sales department not so much, I had an appointment at 10.15am but was left waiting, eventually left the showroom after 45 minutes without anybody speaking to me
10 April 2025
Excellent professional service
10 April 2025
Clear on what work done. Very friendly
09 April 2025
I was kept informed all along the way and all costs were clearly explained before being incurred
09 April 2025
Always satisfied which is why I always return
08 April 2025
Great communication and was looked after really well when I collected my car. Very friendly and helpful. Meah has kept me informed right through the process and expedited compensation for me
07 April 2025
First class service offered by Rob Murkett every time I deal with him
07 April 2025
Your representative Rob kept me informed every step of the way
05 April 2025
Good updates throughout the time. Felt like a valued customer.
04 April 2025
Helpful service from Rob with sorting my seatbelt issue, great communication and customer service, have used for many years and will continue to do so thanks to Rob
04 April 2025
Rob Murkett is a massive asset to Sytner Leicester. He always calls back.
04 April 2025
Just a good experience all round.
03 April 2025
Happily satisfied with the service highly recommended
03 April 2025
Rob responded very quickly and booked us in urgently.
03 April 2025
The service experience is always excellent, Rob Murkett was as helpful and affable as ever, the waiting area plush and clean, the engineers very good at what they do.
02 April 2025
Rob was very professional and kept me up to date with developments
01 April 2025
Good service
01 April 2025
As above
31 March 2025
I was very satisfied with my service
31 March 2025
Very friendly staff. Great communication
30 March 2025
Rob kept in touch the whole time with updates and the service was second to none
29 March 2025
.
26 March 2025
My car went in, everything was explained and the car came out looking like new
25 March 2025
Quick and easy. Good payment options
25 March 2025
Meah provided excellent customer service.
25 March 2025
Went beyond what I expected
24 March 2025
Good
24 March 2025
Mainly that I was totally kept in the loop as to what was happening. Rob was great, always dealt with me very quickly when I was in Sytners.
24 March 2025
Amazing customer service
24 March 2025
No complaints at all. You get a very good service.
24 March 2025
No problems so far
24 March 2025
Kept informed all the way.
23 March 2025
Again good service
23 March 2025
Fast and efficient service
22 March 2025
Good to be contacted by text and phone to ensure my car was checked in easily. Mia and Rob both available to discuss the main what the software update entailed and ensure that the charging flap was repaired too.
22 March 2025
Kept up to date with the progress
22 March 2025
Excellent service, fantastic experience
21 March 2025
Everything was done for me, all I had to do was drop off and pick up my car. Rob met me in the service area, he was attentive, polite and kept me updated on the cars progress throughout the day, and the repairs were completed on time, it was flawless
21 March 2025
You always provide an excellent service!
20 March 2025
Easy to book appointment and no issues on the day
20 March 2025
Great service with no issues
18 March 2025
Very friendly and professional
18 March 2025
Very informative and kept me in the loop. Super nice guy who collected and returned car.
18 March 2025
Car picked up and returned. Call to explain what needed doing together with costs. Asked permission to carry these out. Report and recommendations given. Probable needs for next year given. Car immaculately clean inside and out.
17 March 2025
felt like a valued customer
16 March 2025
Very efficient
16 March 2025
Fantastic as always
16 March 2025
Very straight forward and friendly. Rob is brilliant.
16 March 2025
There were problems but they were dealt with timely and effectively
15 March 2025
Rob is always polite and efficient
15 March 2025
Quick, efficient, thorough. Gives confidence that everything has been done properly
08 June 2025
As above