- Home
- About Sytner Leicester
- Sytner Leicester Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 163 comments received in the last 90 days.
25 September 2025
Great service
25 September 2025
Ease helpful knowledgeable caring
19 September 2025
Smooth process, friendly staff
18 September 2025
Sales staff were professional and knowledgeable
17 September 2025
It was nice to see the welcome sign with all our names and the handover was great making sure we were happy with everything.
16 September 2025
As above, Joe was brilliant throughout the process. So professional and friendly, a real asset to Sytner.
14 September 2025
It's just mint lol
08 September 2025
As above
03 September 2025
Professionally managed.
02 September 2025
All went perfectly well.
28 August 2025
delivery and purchase was all done professionally and in a friendly manner ,all at my choice of time and date
27 August 2025
No issues but did have to deal with a lot of different individuals. Supported the surprise for my wife really well. Went the extra mile.
23 August 2025
Very satisfied, welcoming and friendly staff especially Chelsea. We had everything explained fully to us during purchase and delivery
19 August 2025
Chelsea made the purchase process really easy and Georgia explained everything during the handover process
18 August 2025
Nothing at all to complain about. The whole process ran very smoothly.
18 August 2025
Everything meticulously explained
17 August 2025
The mini sales team were very helpful knowledgeable and friendly. They were punctual and attentive to our requirements and flexible in reacting to our questions about the range of models available
09 August 2025
Easy and very efficient progress from beginning to end
07 August 2025
They were friendly and informative.
04 August 2025
Delivery of car- When we came to collect the car there were a few scratches on the top, care to detail missing. Joe and his manger looked at this and the car is coming back for the part to be changed and a full valet.
03 August 2025
The staff were very helpful and kept me in the loop as to what was happening with my car
03 August 2025
As I mentioned Chelsea and Georgia were amazing throughout the process. They were knowledgeable, super helpful, tod me everything I needed to know, lovely to talk to, patient and helped me with everything when I needed it.
03 August 2025
Amazing team worked together to make it work
03 August 2025
Very helpful staff bur poor checking of documentation sent for signature.
01 August 2025
Really easy to get good advice on models and extras and easy to deal with staff.
01 August 2025
Very satisfied first class service
30 July 2025
As above
30 July 2025
Excellent car and what I wanted . Smooth process
29 July 2025
Camilla, went through everything with me. I was quite anxious as the new model was very different from my last one.
22 July 2025
I was extremely satisfied with everything. The communication, updates about my car, and the explanations / detail provided about the whole process. I was able to test drive a car and Joe took the time to go through everything relating to the car.
22 July 2025
Sytner Mini Leicester were absolutely fantastic! With a shoutout for Paige, Emerald, Claire, Grace and Olivia. They were all excellent and so helpful.
22 July 2025
Tommy was very helpful and communicated well
22 July 2025
Found the car within group, which was exactly what I wanted, & it only had a 2 week delivery period! Grace & Claire were amazing putting the PCP package together for me, I was very pleased with the deal.
10 July 2025
As above
10 July 2025
Clare and Paige helped me with everything from start to finish Really lovely people
08 July 2025
Very satisfied, all paperwork explained and delt with professionly.
07 July 2025
The Mini Sales Staff with whom my wife & I dealt - (Chelsea & Georgia of Sytner, Leicester), were extremely helpful throughout the process.
04 July 2025
I found my experience great. Claire was very helpful with any questions I had or help I needed.
28 September 2025
Nothing was too difficult, I could see where my Mini was in the process of being examined, repaired and checked. The was very clean when I picked it up.
28 September 2025
Both Service and MOT all sorted and thank you so much for collecting and delivering my very clean car for me. Means alot.
27 September 2025
Very efficient
27 September 2025
Because you asked me to.
27 September 2025
Great service from Rob
27 September 2025
The staff is very good
26 September 2025
Superb in EVERY way .
26 September 2025
I was updated throughout the whole process
24 September 2025
Would be 5 star but there was a long delay waiting for new parts to ship.
24 September 2025
Quality and reassured reliability and I was offered cheese and crackers ????
23 September 2025
No problems and informed at all times
22 September 2025
Handover of car very efficient and really nice environment in waiting area and nice to be offered refreshments.
22 September 2025
A quality main dealer in every way
22 September 2025
The staff were very friendly and informative all throughout the process
21 September 2025
Good communication
21 September 2025
My named contact gave me some good advice.
21 September 2025
Mini assist didn't organise the car but the staff at Leicester sorted it out efficiently
21 September 2025
Communication & professionalism
21 September 2025
because we were satisfied!!
20 September 2025
Staff very polite, place where you can sit & wait very organised
18 September 2025
Good service
18 September 2025
Darren and everyone else I speak to are very friendly and helpful.
17 September 2025
Work done on time including wash and vac.
16 September 2025
Got well looked after, drink, breakfast bakes.
16 September 2025
Good communication and transparent billing
16 September 2025
Great service
15 September 2025
Everything was good
15 September 2025
I am kept informed during and after the service and everything is explained in terms I can understand.
13 September 2025
Great response service, team were waiting, booked straight. Car was done in 2 hours.
13 September 2025
All round excellent service, very polite staff and well looked after
13 September 2025
I'm very pleased with everything.
12 September 2025
The service is very slick and efficient
11 September 2025
Easily, friendly and helpful
10 September 2025
All very efficient.
09 September 2025
I would have given 5 stars but there was no lift over to fosse park which is a shame.
08 September 2025
Would of given full stars but after I was asked if wanted a car clean and valet this didn't happen
07 September 2025
Work was complete but I had to wait an extra day due to no one phoning me to let me know what was going on.
05 September 2025
Superb customer service
03 September 2025
Was kept informed of what was happening, video from mechanic was interesting
02 September 2025
Mot and service representatives was very helpful and efficient, the what's app service was also positive addition to keep me informed.
02 September 2025
Easy to book. Completed on time.-while we waited.Waiting area welcoming
02 September 2025
Very friendly & efficient service
01 September 2025
For the reasons already given
01 September 2025
Great service! Looked after and informed from the advanced notifications through to the meet & greet and throughout the inspections where I was informed of the progress and finally the video. All very attentive.
31 August 2025
Fantastic service ...my car is often ready before the time I've been given and communication is excellent.
31 August 2025
From begining to end Sytner Service very welcoming, kept me informed throughout the day regards my vehicle.
28 August 2025
Very accommodating to my time
28 August 2025
Mesh was very good, good service.
21 August 2025
Very friendly and informative staffs
21 August 2025
Rob Mirkett personalises the professionalism on every occasion.
20 August 2025
Meah was excellent. Somewhat alarming to drive out following oil change to discover oil pouring out of bottom of engine. Spotted by customer before I set off for M1!! Another 1 1/2 hours to remedy. Again Meah very attentive.
20 August 2025
staff are friendly and helpful but i feel that it is pricey
19 August 2025
Called, priced,booked in less than 5 mins. Serviced in under 2 hrs.
19 August 2025
Great comms; quality; Bit expensive though.
19 August 2025
Everyone was super helpful
19 August 2025
Car picked up on time and repaired,staff were very good.
19 August 2025
Customer care was exceptional. I was kept well-informed throughout by Rob. All staff were friendly and the waiting area and facilities were excellent. A level above other garages/service centres.
19 August 2025
Great overall service
17 August 2025
I always feel well looked after by Rob.
17 August 2025
Issues are dealt with in a timely manner and customer service is always good.
16 August 2025
Five star treatment on the day.
16 August 2025
The service from the staff team was excellent. The test drive car was unclean unfortunately, otherwise it would have been a 5 star experience
16 August 2025
Rob was very helpful and fixed everything for me. Also collecting my car is such a help to me as I am a long way from a Mini dealership.
16 August 2025
Very nice staff
15 August 2025
Work not completed. Lack of communication. Complaint largely ignored by James Howitt just fobbed off with nonsense no real attempt to make good on the issues the Sytner have caused through incompetence. Customer rep Meah utterly vapid
14 August 2025
Efficient, friendly service
13 August 2025
Really good to have continuity, mea has looked after me and my previous mini Completely satisfied
13 August 2025
They did what they promised, efficiently and courteously.
11 August 2025
Great service, polite and friendly
11 August 2025
excellent service from Rob Murkett
11 August 2025
Everything was done that I asked and even more with a full wash and valet
06 August 2025
We were kept informed of how long it was going to be. Coffee was lovely
04 August 2025
As above
04 August 2025
As always, well looked after and a good job
03 August 2025
Quick and efficient service
03 August 2025
Rob Murkett is always friendly and helpful. The service is always within the two hours and I appreciate the wash.
03 August 2025
Always excellent service at Sytner.
03 August 2025
Kept me informed
02 August 2025
See above
30 July 2025
Meah was amazing, she supported my visit with my children
28 July 2025
Quick. Easy.
28 July 2025
Lovely staff
28 July 2025
The interior clean/vaccum wasn't amazing (although it was fairly dirty before).
28 July 2025
Great service from booking the mini in to collecting it
27 July 2025
Rob was a pleasure to work with. So friendly and professional.
27 July 2025
Could not fault - everyone did their role and the journey as a client was seamless
26 July 2025
I had excellent service from Darren, but on returning home the box didn't have a QR code so I haven't been able to access my Dash cam. I rang up on Wednesday and was told someone would contact me I'm still waiting 3 days later.
26 July 2025
Excellence service query value fir money
24 July 2025
The service I received was really good. My personal advisors name was Ivan Tang, he was really informative, kept me in the loop (via WhatsApp message) with updates. He was polite, friendly and has excellent customer service skills.
24 July 2025
Always a great service!!
23 July 2025
Personal service provided which gave me comprehensive information and took my individual circumstances into account to obtain the best service.
23 July 2025
Car done quickly
23 July 2025
Just good
21 July 2025
This answer applies only to satisfaction with staff at Mini Sytner. If I was applying it to MINI UK, it would have been the bottom end of the scale (see below). There is a complete change from my last three cars and very annoying and frustrating.
21 July 2025
Quality service from my advisor
15 July 2025
Well organised service process
15 July 2025
No issues whatsoever
15 July 2025
My car runs smoothly and I love all my Mini cars, past and present. CG
15 July 2025
You changed my brakes and gave my car a free health check. My car was ready after an hour and a half which was great as I really needed it back quickly and you didn't have a courtesy car that day.
14 July 2025
I took my car into the service team for a recall. Rob Murkett turned the what was a bit of an inconvenience into a really positive experience and is a credit to Mini.
14 July 2025
Did a thorough job
13 July 2025
Every thing was sorted and I was very well looked after
13 July 2025
Efficient informative friendly
13 July 2025
All service parts were carried out as expected.
12 July 2025
Excellent as always. Rob Murkett arranges Mini to suit my time frame & ensures all ok with Mini service.
12 July 2025
See above
11 July 2025
Excellent
11 July 2025
The work that was carried out on my car was outstanding with very satisfactory results.
10 July 2025
As above
09 July 2025
Great service I have had 3 or 4 Mini and I have seen the same service person to look after my car which I appreciate.
09 July 2025
Sytner Leicester is a wonderful place.
08 July 2025
Kept up to date with the progress of repair
08 July 2025
Job completed in time allocated and plenty of ongoing information provided
08 July 2025
I particularly want to thank and praise Brice for his continued care and attention to all our needs every time we come in for a service or have any questions about my MINI - definitely a talent and asset to the team and business.
08 July 2025
Cannot fault their friendliness and efficiency
08 July 2025
First class service as per usual.
07 July 2025
Service is outstanding from all the staff from sales to service .Bob the service adviser that dealt with the service of my mini was excellent and a credit to sytner
07 July 2025
The handover of my new car was excellent. Just the right amount of information without feeling overwhelmed.
07 July 2025
Good customer service
06 July 2025
x
06 July 2025
Very helpful
05 July 2025
Fab
05 July 2025
Just so well organised couldn't fault anything
04 July 2025
As with my previous comment. Dealt with Rob a couple of times and he's great
25 September 2025
Great communication throughout even when car ordering system went down