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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
263 ratings and 180 comments received in the last 90 days.
21 August 2024
Could not fault the whole experience. Kamilla was amazing.
10 August 2024
Extremely satisfied
07 August 2024
Problems with the registration plate (from a garage point of view) - dirty marks within the reg plate and not on straight. ALL staff within the showroom were lovely, easy to deal with and eager to help.
04 August 2024
The team were excellent and very efficient. The hand over process was completed in a short space of time and everything prepared beforehand. The same applied for the purchase.
02 August 2024
Denice was outstanding in every respect - knowledgeable, professional, friendly and extremely helpful. Delightful to do business with.
02 August 2024
Very helpful/knowledgable staff and competitively prices car
31 July 2024
Everything was well explaned
30 July 2024
It was brilliant. Grace communicated to us keeping us up to date throughout the build process. When handing over the car she carefully went through all the tech making sure we were happy with everything.
24 July 2024
Great coms, friendly personal speedy service
19 July 2024
Kamila took a lot of time with us helping explore different options and collecting the car with the lovely big bow on was a really nice touch
16 July 2024
No issues
11 July 2024
It was flawless. Amazing service. All staff are a credit to your company
08 July 2024
Very easy to deal with
04 July 2024
The process was quick and easy, never had an issue with either purchase or delivery.
04 July 2024
Excellent service from start to finish.
03 July 2024
Very easy process
03 July 2024
Fantastic!
03 July 2024
All of my questions have been answered comprehensively and to complete satisfaction
02 July 2024
Kamila took time over the handover process . Made everything a positive and enjoyable experience
02 July 2024
Everything went really smoothly
30 June 2024
Very satisfied, kept completely up to date with the entire process
30 June 2024
Very attentive to your needs and requirements from a car. Nothing is too much trouble.
30 June 2024
Very good sales team
29 June 2024
I was satisfied
28 June 2024
Purchase process was very good, staff were informative & very helpful meeting my needs. I was kept fully up to date on the progress of my order by Chelsea & especially Georgia. The handover was very good & the car was presented immaculately.
28 June 2024
Kamilla was a constant source of support and reassurance from the initial enquiry through to handover - excellent service
27 June 2024
As above The finance was agreed and suited what we had asked for. Again the meeting with the financial manager was professional. Gave us time to consider and agree. We felt comfortable and well informed at each stage of the process.
27 June 2024
As above
26 June 2024
Great experience, communication was excellent. Couldn't have asked for more.
25 June 2024
Kept updated at all points
23 June 2024
Lots of communication. Made to feel special. Given lots of time. Very thorough Grace was the main reason I bought the car. Lovely cheerful manner. Answered all my questions. Not pushy at all. She was brilliant
22 June 2024
Emerald was very friendly and approachable, provided expert advice, and answered all our questions without a problem. Most importantly, she provided a relaxed environment - without pressure - for us to decide on whether the car was right for us.
18 June 2024
Went the extra distance to ensure I got my choice of mini
18 June 2024
The purchase stages were very clear and well explained by Denny. She also ensured that the collection was made to feel special. Me and my wife were delighted with the experience.
10 September 2024
Efficient, reliable and reassuring.
10 September 2024
I couldn't fault it.
10 September 2024
From when we dropped the car off to when we collected it we were treated as if we were the only customer
09 September 2024
I was kept upto date on the progress of the work being carried out. The service was carried out in a timely manner. My mini was cleaned inside and out to a very high standard. I would like you to pass on my thanks to all staff involved.
09 September 2024
It was great, very friendly and professional.
09 September 2024
Service done quickly and kept informed. Lovely additions of pastries for breakfast and chocolate bars.
08 September 2024
Excellent service received. I was kept informed throught the day that the car was with you
05 September 2024
Rob puts his heart into every client interaction and I wholeheartedly appreciate everything he does.
04 September 2024
Again would have given 5 stars but no attention to detail on wash and vac. Car wasn't vacuumed - still bits under rubber mats, long piece of string from the cloth used caught in side
03 September 2024
Kept informed at all times Pre-empted my questions
02 September 2024
Expert knowledge and helpfulness.
02 September 2024
Good communication all the way through
02 September 2024
Because it was a satisfactory visit, Rob being very helpful and courteous.
02 September 2024
Car was ready when they said it would be cleaned and vacuumed to boot.
02 September 2024
Because Rob Murkett is very good at what he does; professional, listens, understands, approachable etc.
01 September 2024
Really easy to book my car in was kept in touch with what was happening everyone I spoke to were really polite and professional- honestly could not fault them
01 September 2024
Rob Murkett greeted me by name at the door and I feel that throughout I received personal service. The car presented no challenges but I felt confident that Rob would have helped me through them, were that necessary.
31 August 2024
When the car could not be sorted on the same day they offered to collect and return it
31 August 2024
Rob Murkett was amazing. I felt well informed and well looked after and also that my mini was being loved too!
30 August 2024
Completely satisfied rob murkett was amazing from beginning to end fantastic service provided big shout out to rob who made the whole process as smooth as possible
30 August 2024
We were dealt with in a personable and efficient manner.
29 August 2024
As mentioned in previous question
29 August 2024
Friendly and quick service service representative very nice and friendly
28 August 2024
Great customer service, minor issue with car resolved
26 August 2024
Professional and polite throughout my experience.
26 August 2024
Helpful, polite and was able to address everyone by name!
26 August 2024
The initial work did not solve the problem, but they worked quickly and thoroughly to put the fault right.
25 August 2024
Always get 100% satisfaction
24 August 2024
Excellent. Easy to book and a short time to complete.
24 August 2024
Always exceptional
24 August 2024
Could not have been better looked after if I was a celebrity with a swish new car. Kept well informed as to progress by service advisor Rob Murkett. Comfortable area to wait. Nice clean workshop for my much loved Mini.
24 August 2024
Extremely satisfied always with the service
24 August 2024
Always looked after so well
21 August 2024
Car was ready and waiting and the guy who was looking after me was very helpful
21 August 2024
Very easy with online updates along the way if I wanted it.
21 August 2024
Very good service thought out
20 August 2024
Rob in mini service has always been incredibly kind and helpful and nothing is too much trouble.
20 August 2024
Updated regularly by rob and team friendly
20 August 2024
Very polite and efficient service
19 August 2024
Greeted upon arrival, everything explained well. quick service and comfortable waiting room.
19 August 2024
Excellent service
18 August 2024
It was nice and simple, appreciated being kept up to date
17 August 2024
Was kept fully informed by courteous staff
17 August 2024
The staff have kept me informed and been really helpful if I have asked questions
17 August 2024
Issue with faulty rear number plate light was promptly dealt with and within the timeframe agreed.
16 August 2024
Provided information throughout the service of work being undertaken and recommendations. Plus they washed and valeted my car.
15 August 2024
Very professional & helpful on all aspects of buying our Mini Countryman & offers on upgrading to a new model
15 August 2024
Kept fully informed all the way.
15 August 2024
Very friendly staff
15 August 2024
Very helpful with any queries I had prior to service.
15 August 2024
Good communication and efficient
12 August 2024
Kept updated throughout my visit to SYTNER -MINI, Leicester whilst waiting for my car. EXCELLENT service from start to finish
12 August 2024
Met all expectations and delivery the car washed and cleaned inside. Technician also completed a health check video covering all items of wet and tear ie brakes, discs and pads.
11 August 2024
Great service
11 August 2024
Great service
08 August 2024
Completed my additional requests hassle free
08 August 2024
Sorted my mini out very quickly
08 August 2024
Booked on line and managed to get a service at short notice. Also got the additional items not booked added to the services on the day. Car ready on time.
08 August 2024
Booked at short notice (2 days) for a weekend service
07 August 2024
Rob was so helpful, explaining everything nothing was to much trouble for him
06 August 2024
Easy to book car in. Facilities easy to access. I was kept really well informed of progress and they gave me gift because of the inconvenience caused by the fault.
05 August 2024
Good communication and a good job done
05 August 2024
Prompt and efficient
04 August 2024
Great friendly service , kept me up to date with progress
04 August 2024
Everyone at Sytner Mini Leicester are very friendly & helpful
04 August 2024
Very satisfied with the service
04 August 2024
Work carried out quicker than expected. Excellent customer service and complementary services very much appreciated.
04 August 2024
Service was good and thorough. Long wait for service on Friday.
04 August 2024
Very efficient
03 August 2024
Very pleasant ROB is a lovely friendly gentleman. He needs a pay rise and more holidays as he is such an asset to Sytner's.
02 August 2024
Quick and efficient
01 August 2024
Work done as advised, polite, friendly and prompt. Kept us informed and managed our expectations throughout
31 July 2024
Everything went to plan
31 July 2024
Fab
30 July 2024
Yes done
30 July 2024
Customer service is fantastic.
30 July 2024
Quality all the way !
30 July 2024
Very helpful and approachable staff . Efficient service.
25 July 2024
Car bought in for diagnostic fault. Quick service.
25 July 2024
Always updated on situation and clear directions.
24 July 2024
Everything I requested was done. Mia was extremely efficient.
23 July 2024
Kind and courteous
23 July 2024
Great customer service. The actual building is clean inviting, nice vibe, comfortable seating.
22 July 2024
No issues at all
22 July 2024
Rob was my service advisor and was very knowledgable regarding my car. Having a mini cafe is fab as you can work and relax while waiting
22 July 2024
Excellent service all round . All members of team are very polite and professional a credit to styner.
22 July 2024
Employee friendly and efficient
21 July 2024
The service was excellent
21 July 2024
Very easy to book in, you just drive your car in and then they ring you when it's ready
21 July 2024
As usual I always receive excellent service from staff. Rob Murkett and Natalie Stewart are so kind and welcoming. Lastly as a woman I feel reassured when I book my car in for a service or repair and know I always get my work done to a high standard
20 July 2024
Through with explanation and gave options.
20 July 2024
Easy booking/quick service
19 July 2024
Very satisfied
19 July 2024
Speedy friendly service
16 July 2024
Usually give five stars Unfortunately on this occasion problem was not solved
15 July 2024
Collected my car as I was unable to drive post op. Kept me informed of progress of service . Returned all cleaned
14 July 2024
Received 1st class service
14 July 2024
Meah went above and beyond to be helpful and have a lovely loan car for me. Very professional and friendly too
14 July 2024
Correct service carried out has planned
11 July 2024
very helpful great service
10 July 2024
Extremely satisfied, the staff easy to speak to and helpful when organizing my service and kept me in the loop the whole time they had my car.
09 July 2024
Car came back clean
09 July 2024
I was kept informed and the service completed
07 July 2024
All queries answered professionally
06 July 2024
Very thorough and informative
05 July 2024
Service completed promptly, complimentary car cleaning was appreciated.
04 July 2024
Excellent service
03 July 2024
everything promised happened.
03 July 2024
Just all felt friendly and nice
03 July 2024
Quick efficient value for money
03 July 2024
Everything was done to our satisfaction and the price was fair
03 July 2024
I particularly valued the lift to and from Fosse Park. Thank you Rob!
02 July 2024
Kept me updated with everything
02 July 2024
Happy with the service Car wash provided was not good as Audi guys
02 July 2024
Car came for a Mot. Was turned round in 50 mins as I had asked if it could be done quicker than the 2 hours quoted as my wife was recovering from surgery. They also sorted out one of the blocked washers and clipped in the loose bumper. Outstanding!
02 July 2024
Faultless
02 July 2024
Car running well and no hidden extra's
01 July 2024
Rob was outstanding, extremely professional and courteous.
01 July 2024
Great service
01 July 2024
100% satisfied (as always).
30 June 2024
Great service, very efficient and effortless
29 June 2024
Provide sufficient information and professional advice.
29 June 2024
Meah is so lovely and helpful. I had a bad experience years ago and Meah is a breath of fresh air. The whole centre seems a lot more customer friendly.
27 June 2024
Friendly, very efficient.
27 June 2024
Extremely friendly and efficient service. Replacement windscreen wipers were pricey but needed fitting to pass MOT. Clear choice given on replacement of fairly worn tyre.
27 June 2024
Everthing done and on time.
27 June 2024
Service done within allocated time scale
26 June 2024
Service was good, I was kept updated. Car was ready when needed
26 June 2024
From looking after my car the staff who were all very polite and friendly also made sure I was ok , , especially a big thank you to Mr Rob Murkett who went above a beyond his job description by taking me over to Fosse Park and fetching me back
25 June 2024
Rob was great as always not sure the car cleaning was up to normal standard
25 June 2024
My experience with Sytner Mini Leicester has always been positive.
25 June 2024
My car service and wheel refirb were done efficiently and expertly.
23 June 2024
Always excellent service
21 June 2024
The service provided by Jack Lightburn, Emerald Roberts & James Howitt was truly first class. Professional and compassionate. An example dealership. Very well done.
21 June 2024
Rob was very friendly and helpful in suggesting which of the errors to address first. Car was cleaned and in immaculate condition when collected
20 June 2024
Because of the customer service and staff - but not the time it took
20 June 2024
Excellent Service
19 June 2024
Staff were polite, friendly and helpful The car actually felt like it had been serviced
19 June 2024
Overall just brilliant
18 June 2024
Friendly staff & they did a great job
18 June 2024
Great service and friendly staff
18 June 2024
Always sort any issue with my car.
18 June 2024
Rob was amazing! He kept me updated about how my car was getting on and set me up with a payment plan.
18 June 2024
Happy
18 June 2024
Good thank you
05 September 2024
Friendly, approachable, had the customers best interests at heart. Excellent communication throughout ordering process.