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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 205 comments received in the last 90 days.
25 April 2025
Completely satisfied it was amazing !
24 April 2025
Such a quick and easy process.
20 April 2025
Always been very professional which is why I always return.
19 April 2025
Tasha and Kerry were great throughout the whole process. Tasha went above and beyond to get paperwork and my car sorted.
18 April 2025
Excellent
14 April 2025
Kamila, Grace and Haidee were fantastic and do a brilliant job. They make you feel so special.
10 April 2025
helpful staff
04 April 2025
Although we had some frustrating delays, none of these were due to Sytner MINI and Joe was helpful throughout.
04 April 2025
They just went out of their way to help you.
03 April 2025
Car arrived two months before anticipated date. Was given all required information needed to ensure smooth purchase.
03 April 2025
Unfortunately due to a new computer systems mini was having installed everything seemed chaotic.
25 March 2025
Emerald was awesome, and very organised, we will definitely come again next time
23 March 2025
Emerald was great. Very helpful without being too pushy.
19 March 2025
I received first class service once again off Denice Mowels she made the experience of buying my new car special she was always friendly, always ready to listen and explain things I wasn't sure about and made sure I always understood and was happy ?
10 March 2025
Tasha and Kerry did a great job working together across the two weeks whilst we were choosing the best model for us and looked at all options from used and new sales.
06 March 2025
Denice was very helpful, friendly and professional.
06 March 2025
Joe was very helpful
06 March 2025
Tasha and Kirsty were really good. They were very friendly and listened to what zi wanted and sorted it for me.
04 March 2025
Always go above and beyond to sort what I needed!
27 February 2025
Great customer Service ??
25 February 2025
Friendly knowledgable staff Catherine was so lovely and genuine not pushy at all.
19 February 2025
I returned 2 days later as l had forgotten how somethings work and they could not do enough for me
18 February 2025
I was kept informed as the car got built and then knew exactly when it had arrived into stock. I couldn't test drive anything as I need adaptations however I did get to sit in my car before the adaptations were done so it put my mind at rest.
11 May 2025
The team were able to deal with all issues and find me a room at the sales centre for a confidential call
11 May 2025
No issues friendly staff quick and efficient
08 May 2025
Went above and beyond
08 May 2025
Excellent customer service.
07 May 2025
As previously stated
06 May 2025
Despite being a recall, a mini service check and clean were carried out to balance the inconvenience.
04 May 2025
All jobs completed.
04 May 2025
As already stated a perfect experience. If only all visits to garages/workshops were like this!
04 May 2025
Generally excellent. One small disappointment - whoever vacuumed the car forgot the driver's side and the area around the gear stick. Only a small issue, but I had been looking forward to a nice clean interior. Otherwise good.
30 April 2025
The free valet although I appreciate is free was not up to usual standards
30 April 2025
Mark was welcoming and helpful
29 April 2025
Very professional
28 April 2025
The team were great at updating me with the time scale, process and any issues with the car (video sent from the mechanic while waiting) Great overall service. The team were friendly, helpful and courteous.
28 April 2025
Great communication from start to finish
27 April 2025
Always professional, helpful and welcoming.
27 April 2025
Good level of care and attention given
26 April 2025
Nice lady that I dealt with
26 April 2025
Kept me regularly updated about the work being done on my Mini .. professional but friendly service
25 April 2025
Good service in a clean centre.
25 April 2025
Was satisfied with the price . Looked after well whilst I waited for the car
25 April 2025
Do what they say no fuss
25 April 2025
Communication was great and easy process for booking and on the day. It was ready when they said it would be which was great
25 April 2025
Nothing to be dissatisfied with!
25 April 2025
Very satisfied with the service, professional and courteous.
25 April 2025
Car was ready early I was fully informed of progress and had complimentary clean of the car
25 April 2025
As above - helpful and resolved issues for me
24 April 2025
I was helped with a car play problem and it was cleared!! Perfect!!!
24 April 2025
Was kept informed ever step of the way - Easy to book professional approach - personal touch
22 April 2025
Everything was well organised and the staff were very friendly and helpful, nothing was too much trouble.
21 April 2025
Very satisfied couldn't fault the staff .Went out there way to make sure the part fitted properly.
21 April 2025
The staff looked after me really well and did an excellent job of my car.
21 April 2025
Completely, on time and friendly efficient staff
20 April 2025
All staff who worked with us were polite and explained et
17 April 2025
Rob Murkett was excellent, keeping me informed at every stage, speeding up the process, generous as well. He deserves praise for turning a very negative experience into a more positive one for me.
17 April 2025
Notified when the car was ready and a staff member picked us up from nearby shops to collect my car (I am unable to walk far , staff were so understanding in arranging a lift for us)
16 April 2025
As above really, vehicle inspection and video report along with couple of minor issues found and sorted gave me good understanding of vehicle condition.
16 April 2025
It was all vert efficient and friendly
16 April 2025
I was kept up to date with the progress of my MOT and health check from booking in to going home - very much appreciate the free wash and lift back to sytner as I was very busy and stuck at work
14 April 2025
Excellent customer service
14 April 2025
Superb communication from start to finish
14 April 2025
Service completed within 90 minutes. Mia was so helpful, remembering me from previous visits and being friendly and explaining fully what was happening to my car.
13 April 2025
Miah is a pleasure to deal with. She is efficient, thorough, personable, knowledgable and has an engaging personality.
13 April 2025
No issues very straightforward
12 April 2025
I gave 10 because I feel it was worth this
11 April 2025
Taken it to another garage, which told me I had a buckle in the wheel that Sytner had looked at and said I only needed to replace the tyre.
10 April 2025
The service department was great, especially Rob the person I dealt with. The sales department not so much, I had an appointment at 10.15am but was left waiting, eventually left the showroom after 45 minutes without anybody speaking to me
10 April 2025
Excellent professional service
10 April 2025
Clear on what work done. Very friendly
09 April 2025
I was kept informed all along the way and all costs were clearly explained before being incurred
09 April 2025
Always satisfied which is why I always return
08 April 2025
Great communication and was looked after really well when I collected my car. Very friendly and helpful. Meah has kept me informed right through the process and expedited compensation for me
07 April 2025
First class service offered by Rob Murkett every time I deal with him
07 April 2025
Your representative Rob kept me informed every step of the way
05 April 2025
Good updates throughout the time. Felt like a valued customer.
04 April 2025
Helpful service from Rob with sorting my seatbelt issue, great communication and customer service, have used for many years and will continue to do so thanks to Rob
04 April 2025
Rob Murkett is a massive asset to Sytner Leicester. He always calls back.
04 April 2025
Just a good experience all round.
03 April 2025
Happily satisfied with the service highly recommended
03 April 2025
Rob responded very quickly and booked us in urgently.
03 April 2025
The service experience is always excellent, Rob Murkett was as helpful and affable as ever, the waiting area plush and clean, the engineers very good at what they do.
02 April 2025
Rob was very professional and kept me up to date with developments
01 April 2025
Good service
01 April 2025
As above
31 March 2025
I was very satisfied with my service
31 March 2025
Very friendly staff. Great communication
30 March 2025
Rob kept in touch the whole time with updates and the service was second to none
29 March 2025
.
26 March 2025
My car went in, everything was explained and the car came out looking like new
25 March 2025
Quick and easy. Good payment options
25 March 2025
Meah provided excellent customer service.
25 March 2025
Went beyond what I expected
24 March 2025
No problems so far
24 March 2025
Good
24 March 2025
Mainly that I was totally kept in the loop as to what was happening. Rob was great, always dealt with me very quickly when I was in Sytners.
24 March 2025
Amazing customer service
24 March 2025
Kept informed all the way.
24 March 2025
No complaints at all. You get a very good service.
23 March 2025
Again good service
23 March 2025
Fast and efficient service
22 March 2025
Good to be contacted by text and phone to ensure my car was checked in easily. Mia and Rob both available to discuss the main what the software update entailed and ensure that the charging flap was repaired too.
22 March 2025
Kept up to date with the progress
22 March 2025
Excellent service, fantastic experience
21 March 2025
Everything was done for me, all I had to do was drop off and pick up my car. Rob met me in the service area, he was attentive, polite and kept me updated on the cars progress throughout the day, and the repairs were completed on time, it was flawless
21 March 2025
You always provide an excellent service!
20 March 2025
Great service with no issues
20 March 2025
Easy to book appointment and no issues on the day
18 March 2025
Very friendly and professional
18 March 2025
Car picked up and returned. Call to explain what needed doing together with costs. Asked permission to carry these out. Report and recommendations given. Probable needs for next year given. Car immaculately clean inside and out.
18 March 2025
Very informative and kept me in the loop. Super nice guy who collected and returned car.
17 March 2025
felt like a valued customer
16 March 2025
There were problems but they were dealt with timely and effectively
16 March 2025
Very efficient
16 March 2025
Very straight forward and friendly. Rob is brilliant.
16 March 2025
Fantastic as always
15 March 2025
Quick, efficient, thorough. Gives confidence that everything has been done properly
15 March 2025
Rob is always polite and efficient
13 March 2025
Excellent all round performance
12 March 2025
The senior technician worked to resolve the issue on my car. I can pay for the cost through the payment plan. I was kept informed and the damage to my car is being resolved.
12 March 2025
take too long and confusion between Car repair and service
12 March 2025
Made me feel valued and welcome.
11 March 2025
Great communication throughout.
11 March 2025
very good handovers
11 March 2025
Service partner was very attentive and the service was conducted efficiently
11 March 2025
A polite team especially Rob. The service team always do a fantastic job.
11 March 2025
Completed in reasonable time.
11 March 2025
I had to speak to a manager to get the hire car for free even though it was a factor recall
11 March 2025
I was treated very well, given honest advice and communication throughout the day was great
10 March 2025
Always friendly and helpful, kept informed all the way and feel very well looked after!
09 March 2025
Kept informed at all times by Meah
09 March 2025
Generally all of the staff were helpful and friendly. I felt that the lady on the Service reception desk as you enter the service reception could have been friendlier as she is front of house and the first point of contact.
09 March 2025
I was entirely happy with my experience having a service and would've scored 5 stars but I phoned after as advised to sort out an alloy repair and was advised someone would call me back from body shop but I am still waiting 4 days later.
09 March 2025
Helpful friendly and a pleasant experience where I felt looked after
09 March 2025
Completely satisfied. Thankyou
09 March 2025
Rob looked after me and kept me up to date with progress during the morning. I felt the service was extremely professional. I remember Rob from previous services too. I always feel looked after when I come to Sytners.
09 March 2025
All issues with car sorted. Ahead of time.
08 March 2025
As above. On time, car cleaned. Great service
08 March 2025
I was looked after by Rob , and as always his service was outstanding. He went above and beyond to arrange an Uber for me to get home as my car was going to be longer than expected.
08 March 2025
All good
08 March 2025
I was not aware it was a long service at 4 years and had not planned for it. The team at mini were helpful though.
08 March 2025
Good
08 March 2025
It was so easy.
07 March 2025
Great communication and very helpful. Thank you to Rob Murkett who arranged my MOT and provided great feedback so quickly.
06 March 2025
Friendly, prompt efficient service . My car was ready ahead of the time stated and everything completed as requested.
06 March 2025
See above comment
06 March 2025
Well looked after always
06 March 2025
Good STAFF MEMBERS ROB & RAHIB VERY VERY GOOD
06 March 2025
Very good communication
06 March 2025
Rob was spot on
06 March 2025
Great service
06 March 2025
Really friendly and helpful team, even got offered a croissant!!
06 March 2025
Very organised
06 March 2025
All work carried out to a high standard, everything fully explained and no hidden or unexpected extras to pay for.
03 March 2025
As above
03 March 2025
Meah was excellent throughout
03 March 2025
Rob listened and made sure everything was completed, keeping me informed as the day went
02 March 2025
We were told - when the amber light came on - to keep driving the car until it cam in 3 weeks later On arrival we were told the car catallic converter need replacing -!before anyone had seen the car followed by a seried of mistruths and a bill of 4K+
02 March 2025
Efficient
02 March 2025
Explained everything well service video as good friendly not like a normal service department I've been to
02 March 2025
Said they had to have my car in all day, because it took 7/8 hours to update the software, but it just sat they until 3.30 according to your website, even Ben rang me up to say sorry it hadn't been done, and it would have to be closing time
01 March 2025
As always excellent service!
28 February 2025
Initial service experience excellent but 4 days later car misfiring and had to be returned. Issue identified - Faulty spark plug fitted at earlier service. Replaced quickly and handled well by staff but 4 stars reflects inconvenience of returning
28 February 2025
Excellent great people to talk to
27 February 2025
Imran did a great job but let down by others. Car was ready early. Exterior wash was poor, interior was good. C it now video was really poor and also CBS light was not reset. I will continue to use Sytner but disappointed this time.
26 February 2025
The score speaks for itself.
26 February 2025
Staff were helpful, but an 8am service appointment should have staff ready to accept vehicles from 745am - queuing out onto the road wasn't good Progress showing on the app during cars time at garage was wrong - showed car as COLLECTED when Not!
26 February 2025
Friendly relaxed atmosphere.
25 February 2025
Easy and clear communication once I dropped off my car! Was able to collect very quickly also which was fantastic
25 February 2025
Rob the service advisor is amazing
25 February 2025
Great assistance from the staff
25 February 2025
Rob is very helpful and everyone is very good at their job
25 February 2025
See Point 1
25 February 2025
Great communication, friendly and work done in a timely manor
25 February 2025
The customer service was very good.
25 February 2025
Very friendly, efficient service. Kept informed all the way through
24 February 2025
I am fully satisfied with Synter Leicester, their service centre is brilliant, the service I received was perfect, whilst there I was looked after by Meah, who sorted all my requirements, and even saved me money on my required work, Thanks so much
24 February 2025
Always treated very well and looked after. Nothing is too much trouble.
23 February 2025
We are from Birmingham and asked the team to let us know when the car was ready so we could get back more easily - the team were able to do this and it was much appreciated.
23 February 2025
Meah sorted out my wayward wing mirror and really looked after me throughout the process as I really wasn't happy that a new car had such a fault!
23 February 2025
Well looked after; great communication
23 February 2025
Rob was brilliant
23 February 2025
Always make you welcome
23 February 2025
Good communication
23 February 2025
Really pleased with the service. The only thing that was disappointing was that i needed to bring in the car again a week later as still having issues. Overall a 4.5 but opted for a 5 as no 4.5.
22 February 2025
From when my car was collected to when it was delivered back, I was kept updated by Rob who was very helpful friendly and professional.
22 February 2025
Rob was excellent
22 February 2025
Reasonable experience except all my radio programming was obliterated
22 February 2025
No hassle - very efficient and fully satisfied
22 February 2025
Excellent
22 February 2025
Brilliant service all round
20 February 2025
Everything was fine apart from having no selection of tyres and only having 1 sort in stock so was backed into a corner having them and the next service dates where not put in the car and I had to do it but apart from them it was all OK thanks
20 February 2025
Very satisfied. The process was all seamless.
20 February 2025
Prompt service
20 February 2025
They have not fixed the fault
18 February 2025
Rob always looks after me i feel extremely happy with the service always feel looked after thank you
18 February 2025
Good overall service
18 February 2025
As above
18 February 2025
Good experience, listened to my feedback and staff are friendly too
18 February 2025
Smooth and slick service every time. Met by a smiling face who was polite
18 February 2025
Warm and friendly but efficient too
17 February 2025
Very professional
17 February 2025
Very efficient service
09 May 2025
Due to time constraints on both parties I have had to return to the showroom to complete handover. This was unavoidable.