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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
246 ratings and 179 comments received in the last 90 days.
04 December 2025
Again it was all about the team that ensured it was all sorted for me, they were friendly and helpful and nothing was too much for them.
04 December 2025
everything went smoothly hassle free
03 December 2025
Again so lovely and helpful completing the documents. It was a pleasure.
01 December 2025
We were all excited
01 December 2025
All the staff are very professional and attentive. Thomas Eleftheriou was a pleasure to work with his good humour and lightness of touch in all matters business.
01 December 2025
Everything fully demonstrated and explained. Didn't feel pressurized and friendly Sytner team
30 November 2025
Really proactive and helpful
28 November 2025
good, a bit slow, but good and keeps updating me the status. very good.
27 November 2025
Excellent terms & care
26 November 2025
My experience with Claire (supported by Paige and Denise) was outstanding. The whole process was smooth and clearly explained at every stage, and on collection I received the most thorough handover and walkthrough of my new car that I've ever had.
25 November 2025
Very professional in all areas of sale and purchase Very knowledgeable of their products
22 November 2025
Kamila was amazing from beginning to end
21 November 2025
Kamilla is great . My second car with kamilla looking after Me and she is a star
19 November 2025
They made buying a new car an exciting experience
19 November 2025
Brilliant service
11 November 2025
I have had several Mini's now and Chelsea knows just what I like and does her best to meet my expectations
10 November 2025
Smooth transaction Tasha knew exactly why I needed it Kerry did a smooth hand.over
09 November 2025
Sales were very helpful, and gave us time to explain everything
07 November 2025
Georgia and Chelsea answered all my questions and were brilliant with me.
06 November 2025
Yes very friendly & helpful people.
05 November 2025
As above. The follow up communication, speed of handover, and simplicity of the process were second to none. I don't think I've ever had a more straightforward and positive experience buying a car.
04 November 2025
Great experience! Sophia Bromley was brilliant in helping me choose the correct car.
04 November 2025
I'm very happy but I'm missing my digital key card.
02 November 2025
Great communication
01 November 2025
professional, good communication, friendly? No problem to big or small.
31 October 2025
Very good friendly person we dealt with
31 October 2025
I'm extremely satisfied with service received at Mini, everyone I dealt with were so informative and helpful and they joined me in my excitement of getting a new car!!!
29 October 2025
Super transparent and efficient when explaining everything
08 October 2025
They were knoweldegable and contactable and helped me with my queries in a timely and informed way. For example i needed help regarding paperwork to register my private plate straight onto my vehicle. They sent me links and made it really clear.
05 October 2025
Just a great experience
04 October 2025
The girls Went above and beyond
03 October 2025
Very satisfying. Staff very friendly and happy to help.
03 October 2025
Ordered my car, wrong was delivered, wasn't the spec I asked for
01 October 2025
Great experience with the centre (Leicester): good service and communication. Tasha Mesbah was really friendly, welcoming and helpful throughout the purchasing process, responsive and provided clear information and explanations.
25 September 2025
Great service
25 September 2025
Ease helpful knowledgeable caring
25 September 2025
Great communication throughout even when car ordering system went down
19 September 2025
Smooth process, friendly staff
18 September 2025
Sales staff were professional and knowledgeable
17 September 2025
It was nice to see the welcome sign with all our names and the handover was great making sure we were happy with everything.
16 September 2025
As above, Joe was brilliant throughout the process. So professional and friendly, a real asset to Sytner.
14 September 2025
It's just mint lol
07 December 2025
This was my third visit to the Leicester Sytner service centre, once again I was helped and looked after by Meah Ambrose, who kept me up to date with the progress of my MINI, and explaining what was required, and how much the work would cost, Thanks
07 December 2025
Very well organised and great communication. Very comfortable waiting area.
06 December 2025
Very well looked after by Rob Murkett et al, additional work completed and kept updated while I waited.
05 December 2025
Really nice people to deal with and a good price
03 December 2025
Service completed faster than expected. Kept fully informed.
02 December 2025
Always quick, friendly and easy to deal with
02 December 2025
Car dropped off at 9.30am prompt as arranged, wasn't ready for collection until 5pm, far too long for a brake fluid service. Had a complimentary clean which was done in a hurry and was dirty in places
02 December 2025
Lisa was great, professional, friendly and so helpful.
02 December 2025
Efficient and professional service
30 November 2025
completed satisfied Rob Murkitt is brilliant
29 November 2025
The same answer as no 1
29 November 2025
It was very easy and I was kept well informed whilst I waited
28 November 2025
Always a polite and friendly service
26 November 2025
Quick, and easy to work from office.
26 November 2025
I was updated about the issues throughout the day. However, I asked them to look at and deal with my rear windscreen wiper only and I said on the advisory front windscreens id sort at Halfords. I was annoyed these were replaced without my consent.
25 November 2025
Booked in and was met at drive through Messaged me updates and lady dealing with me couldn't have been more helpful
24 November 2025
Did what was arranged in the timeframe agreed
23 November 2025
OK
23 November 2025
Friendly interaction from Rob the advisor and constantly kept up to date with the process
23 November 2025
All round good service. Kept informed and updated. Technicians show video of any faults or problems. Time estimate fairly prompt
22 November 2025
My service advisor Rob Murkett is super.
22 November 2025
Excellent
22 November 2025
Quick professional service
22 November 2025
Very satisfied with the service experience. Welcomed on arrival at the drive through & offered refreshments. Plenty of room to sit & wait as well.
21 November 2025
Completed on tine to schedule
20 November 2025
Service fine but really expensive - nearly £500 for oil and brake fluid change seems excessive
19 November 2025
I was informed about the process for servicing & consulted about an issue during this time
18 November 2025
Ease of parking in arrival Kind pleasant staff Nice waiting environment
18 November 2025
Constant communication maintained
16 November 2025
Simple and easy to do business
16 November 2025
Done quickly and app keep me updated
15 November 2025
Really made to feel like part of mini family
15 November 2025
Service & MOT completed
13 November 2025
All work completed on time
12 November 2025
Always an excellent service from Rob Murkett.
12 November 2025
Service itself was fine. I was particularly disappointed though that on being told my car was ready for collection, the paperwork was not ready when I arrived to collect and I had to wait.
12 November 2025
Care and service was attentive.
11 November 2025
Vehicle returned in first class condition with advice relating to future performance.
10 November 2025
Two days after the service the engine bay under shield became partially detached and jammed underneath It seriously damaged and requires replacement
10 November 2025
ThoroughMOT and report - confident in process
09 November 2025
.
09 November 2025
Have dealt with Sytner Mini Leicester for a number of years and the service is always excellent.
08 November 2025
Very good service
07 November 2025
Problem sorted
06 November 2025
Prices
06 November 2025
Staff all very friendly & helpful.
06 November 2025
Problem solved and at no cost to me
04 November 2025
This would have been a 5* review but one star deducted due to the call centre not advising me that my car would be in the workshop all day. I was informed on arrival.
04 November 2025
Professional service from start to finish. Meah kept us informed at all stages and was very helpful throughout, even sorted a simple problem out when we collected the car. Was impressed with the service video also, reassuring the car is in good shape
04 November 2025
Decent serice. Borrowed a car. All very easy
04 November 2025
Been with Sytner's for almost 7 years and have never had issues with the service I received
03 November 2025
Very efficient
02 November 2025
Service at a level above all the rest of the field.
01 November 2025
Everything was carried out as expected
31 October 2025
I am always very happy with the service I receive. If I had to raise a criticism, the only thing I would say is that this year I did not receive an MOT reminder which is something I have come to rely on from Sytner to remind me to book my car in.
31 October 2025
The video took a week to come through which is unusual. Otherwise all was well.
31 October 2025
They kept me informed throughout. And as I mentioned the staff were extremely friendly and helpful.
30 October 2025
It was so organised and straightforward no waiting . Rob kept me informed all day as to what was happening. It was just an all round great service thankyou
29 October 2025
It was efficient. Customer service was good and the person allocated to us, engaged well
29 October 2025
You did what I paid you to do and were quick and efficient.
27 October 2025
Really friendly and accommodating, service was completed really quickly to help me out
26 October 2025
It was only an MOT and brake fluid chsnge but all went exactly in the time I was wuoted.
26 October 2025
Excellent. Great experience, easy and no problems.
24 October 2025
At this time I got good value for money
23 October 2025
Happy with the service.
22 October 2025
Fitted in quickly, everything explained. Competitive prices, attentive, knowledgable employees.
22 October 2025
Still don't fix my clutch sticking problem even after asking them. Still a problem now. Problem was not resolved.
22 October 2025
Very good communication and work was carried out as described. Very happy with the results so far with the work and the professional attitude by all staff
21 October 2025
Did what they said they would do when they said they would do it!
21 October 2025
Nice people, comfortable waiting area, good updates on progress
20 October 2025
The thoroughness and sensitivity. The polite and thorough explanations of your reception person . A credit and re assuring presence.
20 October 2025
Excellent
20 October 2025
Great service
20 October 2025
Service was done quickly while I waited
20 October 2025
No problems
19 October 2025
Price explained in advance.The app told me what they would be looking at.
18 October 2025
First time at sytner couldn't fault the service from start to finish.
17 October 2025
Brilliant service
16 October 2025
Apart from the delay in obtaining the part they were very efficient
15 October 2025
Friendly service manager, helped book a quick appointment at a time convenient for me. Kept me informed of progress.
15 October 2025
Really helpful staff, sorted out a problem quickly for me
14 October 2025
Rob Murkett was great, top communication
14 October 2025
Brilliant service
14 October 2025
Let me know what was happening throughout the stages.
13 October 2025
Professional and really helpful and friendly staff and customer service was exceptional!
12 October 2025
After 16 cars from Sytner Leicester over the years ranging from mini coopers to Porsche 911's it's quite a surprise to have to pay pretty much 400 quid for a replacement oil service on a 2 year old mini, we booked through the app for the morning slo
11 October 2025
Excellent service. Updated throughout.
10 October 2025
I was also involved in car crash on my way to collect the car. The receptionist and service manager went over and above to help us. Really kind.
09 October 2025
Really, really good service
07 October 2025
All individuals have been good. Issue has been with the car and diagnosing the issue.
07 October 2025
Everyone was very helpful
06 October 2025
It was all very smooth and professional
05 October 2025
Rob was amazing!
05 October 2025
Total quality and professionalism.
04 October 2025
The service was carried out as specified and was ready on time.
03 October 2025
Meah was very helpful and friendly and made our second visit very easy
03 October 2025
Natahsa was brilliant, great speedy comms and made to feel really important at the handover which for a lease car was a huge change.
03 October 2025
very good customer service and efficient turn around so I wasn't waiting longer than necessary.
02 October 2025
Very efficient and helpful staff
02 October 2025
As the stars say completely satisfied
01 October 2025
As above + great aftercare.
30 September 2025
Expensive Job overall , but faults were dealt with accordingly
29 September 2025
Helpful staff, did not feel pressured to buy, took time to answer our questions.
29 September 2025
Very pleased with the service provided
29 September 2025
As above
28 September 2025
Both Service and MOT all sorted and thank you so much for collecting and delivering my very clean car for me. Means alot.
28 September 2025
Nothing was too difficult, I could see where my Mini was in the process of being examined, repaired and checked. The was very clean when I picked it up.
27 September 2025
Great service from Rob
27 September 2025
Because you asked me to.
27 September 2025
Very efficient
27 September 2025
The staff is very good
26 September 2025
Superb in EVERY way .
26 September 2025
I was updated throughout the whole process
24 September 2025
Would be 5 star but there was a long delay waiting for new parts to ship.
24 September 2025
Quality and reassured reliability and I was offered cheese and crackers ????
23 September 2025
No problems and informed at all times
22 September 2025
The staff were very friendly and informative all throughout the process
22 September 2025
A quality main dealer in every way
22 September 2025
Handover of car very efficient and really nice environment in waiting area and nice to be offered refreshments.
21 September 2025
Mini assist didn't organise the car but the staff at Leicester sorted it out efficiently
21 September 2025
My named contact gave me some good advice.
21 September 2025
Good communication
21 September 2025
because we were satisfied!!
21 September 2025
Communication & professionalism
20 September 2025
Staff very polite, place where you can sit & wait very organised
18 September 2025
Darren and everyone else I speak to are very friendly and helpful.
18 September 2025
Good service
17 September 2025
Work done on time including wash and vac.
16 September 2025
Good communication and transparent billing
16 September 2025
Got well looked after, drink, breakfast bakes.
16 September 2025
Great service
15 September 2025
I am kept informed during and after the service and everything is explained in terms I can understand.
15 September 2025
Everything was good
13 September 2025
I'm very pleased with everything.
13 September 2025
All round excellent service, very polite staff and well looked after
13 September 2025
Great response service, team were waiting, booked straight. Car was done in 2 hours.
FIND Sytner Leicester.
Address
- Meridian Business Park, Meridian East, Leicester, LE19 1UY
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0116 282 7717
Leicester, Nuneaton, Rugby, Loughborough and Hinckley
Address
- Meridian Business Park, Meridian East, Leicester, LE19 1UY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0116 282 7717
Leicester, Nuneaton, Rugby, Loughborough and Hinckley
07 December 2025
Excellent