I think 10 years of going back speaks for itself. I visited during the current covid regulations, these were upheld and maintained. I was impressed how the Team treated me with upmost respect.
Use of courtesy car very helpful and kept updated
As mentioned above, we were truly thrilled with the exceptional customer service received from the team especially from my service advisor (Junior Malcolm). From the very moment you walk in, MINI will always ensure you have walked out truly satisfied
Safety measures were first class, everything ran like clockwork. Thank you.
Everything that needed to be done was completed in good time.
Felt safe within the sales room due to the safety restrictions in place. Also we were sent a video of our car by the sales advisor, once it had arrived at the centre and was about to get prepped , which was a nice touch
Car handling well since service. Collection and return of my car particularly appreciated especially considering my age and the current safety guidance and travelling restrictions surrounding the corona virus crisis
every body made you feel very welcome
Focus on customer care and service runs through the company.
Great experience- no issues - great communication
Communication excellent. Kept constantly up to date with progress during the car service.
I couldn't fault it
Brilliant service and very helpful.
Polite and Covid safe
Harry was very informative but no pushy at all
good service as always
Job well done very efficiently
Polite, welcoming and kept me informed
Service staff were fully aware and prepared for my arrival, fast and efficient. Workshop sent a video of the vehicle advising me of the good areas and advisory areas of my vehicle
Most helpful, they collected and delivered my car as I am self-isolating.
I was very impressed with everything that was done to make the visit as Covid safe as possible.
No complaints at all
Dealt with professionally
Always seems to be very thorough.
We brought our Car just as the country was going into the second lockdown. Haidee was incredible, her customer service was and has been second to none. Nothing has been to much trouble and everything was explained in real time. She is a wonderful
Happy that they would let me know if I needed to do anything
Brilliant service very welcoming and very friendly staff
Overall it went relatively smoothly.
Everything sorted on time
All done online with car dropped off.....with Covid this is great
Well organised visit for a recall, undertaken efficiently and within the specified time, with reassuring Covid measures in place.
MOT completed in good time and while I waited at the centre. All very good during these difficult times.
Such an easy experience
A very excellent customer experience
The customer service was brilliant.
Under the current circumstances the staff were doing everything possible to make it safe for customers. Once the car was serviced an explanation of what had been done was clear and the car was disinfected before handing it back.
Service conducted very professional under CV 19 lockdown rules
Very professional and friendly making the whole process really enjoyable
There was an issue which was resolved very quickly and completely satisfactorily.
Couldn't be more helpful if they tried
Recalled to update a part
Felt very safe and looked after
Very straightforward drop off and pickup, friendly staff made it comfortable
Concentrating on the Sales Experience, Shraddha Rayarel sourced a car for us very quickly, was very professional from start to finish keeping us informed and covering every detail so that there were no unpleasant surprises.
Again initially it would have been 0 so the above is based on the issues, the score made better by a satisfactory resolution.